Returns & Exchanges
At Northline Express, we want you to be completely satisfied with your home and hearth purchases. If an item doesn't meet your expectations, you can return it within 30 days of delivery for a refund or exchange, provided it is in new and unused condition.
Initiate Your Return
Contact our customer service team or use our online portal to request a Return Merchandise Authorization (RMA) number and receive specific shipping instructions.
Prepare the Package
Securely pack the item in its original manufacturer's packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.
Label and Ship
Affix the provided return label or address the package to our returns warehouse, clearly marking the RMA number on the outside of the shipping box.
Inspection and Refund
Once our warehouse receives and inspects the item to confirm its condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing